Category Archives: Operations

Good manners can help with great service – a case study

Managers, are you hiring just to say that a vacancy is filled or do you really consider what your establishment wants to portray to the public that you serve? The reason this needs to be asked is that there are … Continue reading

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Hurray for the second chance!

If you’ve been in business long enough or if you’ve ever attended a sales seminar; you would have heard you never get a second chance to make a good first impression. It is something that participants have swallowed hook line … Continue reading

Posted in Business, Caribbean, Customer Service, Entrepreneurship, Marketing, Observation(s), Operations, Small Business, Training and Development | Leave a comment

Are cluster businesses the emerging business model in small economies?

Businesses have evolved over the past 20 years at an alarming rate. There has been massive growth, then downsizing, then retooling, and new the renewed, revised, and evolving entrepreneurship. Business has been changing at such a rate that there are … Continue reading

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Caribbean Tourism – Are we business ready?

Just today I was doing some work on the computer when a post came in from a friend. It showed a rough day at work; to say they’re picturesque is an understatement. However they got me thinking. During that process … Continue reading

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Offshore Outsourcing Alive and Well in Barbados | CIO

In this 2001 article, Barbados was suggested to the be place where outsourcing was a viable option. The advantages were touted within this article. Now in 2016, there has been a fall off. Why is this so? Where have we … Continue reading

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Google for Work – Enterprise Solutions to Work the Way You Live

Totally enjoying what Google is doing with their products available via Google for work. It really simplifies the way we work without the hassle usually associated with technology. They handle all the upgrades and updates. Their software is user friendly … Continue reading

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Three big airlines just trashed your cheap fares

I saw this article and got to thinking. The airlines are saying and getting what they want; but what about the consumer, the traveling public who has been putting up with the poor service in spite of increased ticket fares. … Continue reading

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Changing Format and Direction for this blog

It’s been a real challenge with time constraints of late and managing multiple blogs both internally and externally. That being said, the time has come to reluctantly change direction. At first, I thought that I could get other contributors who … Continue reading

Posted in Barbados, Business, Customer Service, Entrepreneurship, Finance, Hospitality, Human resources management, LIfe is about living, Marketing, Not for profit, Observation(s), Operations, Public Transport, Small Business, Training and Development | Tagged , , | Leave a comment

So… you think your customers are blind

Just imagine that, businesses are going up all around. Many of them are start ups, the results of many entrepreneurship programs that have been making their rounds nowadays. In their planning they have completed the documenting of their business concepts … Continue reading

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The Best Ways to Do Market Research for Your Business Plan

This may be a useful solution when you need to do your business plan and are a little cash strapped = http://www.entrepreneur.com/article/241080 Would love to read your thoughts.

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