Category Archives: Customer Service

Deals with service standards, customer expectations, customer relationship management,

Good manners can help with great service – a case study

Managers, are you hiring just to say that a vacancy is filled or do you really consider what your establishment wants to portray to the public that you serve? The reason this needs to be asked is that there are … Continue reading

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Hurray for the second chance!

If you’ve been in business long enough or if you’ve ever attended a sales seminar; you would have heard you never get a second chance to make a good first impression. It is something that participants have swallowed hook line … Continue reading

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Worlds apart

Have you ever interacted with a business/organization that the experience was absolutely terrible yet while you were waiting you saw their mission statement on the wall in the foyer that made you wonder if it was the same entity? The … Continue reading

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Caribbean Tourism – Are we business ready?

Just today I was doing some work on the computer when a post came in from a friend. It showed a rough day at work; to say they’re picturesque is an understatement. However they got me thinking. During that process … Continue reading

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Three big airlines just trashed your cheap fares

I saw this article and got to thinking. The airlines are saying and getting what they want; but what about the consumer, the traveling public who has been putting up with the poor service in spite of increased ticket fares. … Continue reading

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Using customer service to earn revenue

Do what? I’m sure that you mean sales in terms of earning revenue. Surely your title is mistaken. For many years it has been touted that providing great customer service is key to your business’ success. Yet paying attention to … Continue reading

Posted in Barbados, Business, business@islandtime, Customer Service, Entrepreneurship, Hospitality, LIfe is about living, LIfe-style, Marketing, Sales | Leave a comment

Banks fighting back against card fraud

With more people using Debit / Credit Cards for transactions and some still going to the banks first; there a word that you must always have in mind – CAUTION. Banks seem to be on the back foot with regards … Continue reading

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Changing Format and Direction for this blog

It’s been a real challenge with time constraints of late and managing multiple blogs both internally and externally. That being said, the time has come to reluctantly change direction. At first, I thought that I could get other contributors who … Continue reading

Posted in Barbados, Business, Customer Service, Entrepreneurship, Finance, Hospitality, Human resources management, LIfe is about living, Marketing, Not for profit, Observation(s), Operations, Public Transport, Small Business, Training and Development | Tagged , , | Leave a comment

Flying high | The Economist

This article gives great insight in to investment into airports. It shows the revenue centres of airports and ways that costs can be controlled. Despite all the good revenue potential, governments are parting ways with owning airports since their mandate … Continue reading

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Tools of the Trade

In business, there’s so much to be done. Historically this had to have entire departments dedicated to the various tasks. E.g. Accounts, HR, Marketing, you get the picture. Twenty years ago, what we can do now would have been impossible. … Continue reading

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