Category Archives: Hospitality

world class service, customers, tourists, management,

Worlds apart

Have you ever interacted with a business/organization that the experience was absolutely terrible yet while you were waiting you saw their mission statement on the wall in the foyer that made you wonder if it was the same entity? The … Continue reading

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Three big airlines just trashed your cheap fares

I saw this article and got to thinking. The airlines are saying and getting what they want; but what about the consumer, the traveling public who has been putting up with the poor service in spite of increased ticket fares. … Continue reading

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Using customer service to earn revenue

Do what? I’m sure that you mean sales in terms of earning revenue. Surely your title is mistaken. For many years it has been touted that providing great customer service is key to your business’ success. Yet paying attention to … Continue reading

Posted in Barbados, Business, business@islandtime, Customer Service, Entrepreneurship, Hospitality, LIfe is about living, LIfe-style, Marketing, Sales | Leave a comment

Changing Format and Direction for this blog

It’s been a real challenge with time constraints of late and managing multiple blogs both internally and externally. That being said, the time has come to reluctantly change direction. At first, I thought that I could get other contributors who … Continue reading

Posted in Barbados, Business, Customer Service, Entrepreneurship, Finance, Hospitality, Human resources management, LIfe is about living, Marketing, Not for profit, Observation(s), Operations, Public Transport, Small Business, Training and Development | Tagged , , | Leave a comment

customer service standard certification | AWARDS & RECOGNITION

In the Caribbean, service is what makes the difference to a region with limited resources in other spheres. But why do we have to get an event to recognize this? It seems that many businesses within the Caribbean only pay … Continue reading

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Tools of the Trade

In business, there’s so much to be done. Historically this had to have entire departments dedicated to the various tasks. E.g. Accounts, HR, Marketing, you get the picture. Twenty years ago, what we can do now would have been impossible. … Continue reading

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Where’s your beacon? | Personally and Professionally

In life and business, there’s always a time when you will face challenges. Even if you’re appearing to be prosperous, there will be challenges. The thing is how will you deal with it / them. Will you be better or … Continue reading

Posted in Barbados, Business, business@islandtime, Caribbean, Customer Service, Entrepreneurship, Hospitality, LIfe is about living, LIfe-style, Observation(s), Small Business | Leave a comment

So… you think your customers are blind

Just imagine that, businesses are going up all around. Many of them are start ups, the results of many entrepreneurship programs that have been making their rounds nowadays. In their planning they have completed the documenting of their business concepts … Continue reading

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Treat your business seriously

Small operations functioning in business take too many unnecessary risks.  In the name of getting business, we embark on transactions that promise payment on the backend where the deal looks good.  We may function based on the feeling that if … Continue reading

Posted in Barbados, Business, business@islandtime, Caribbean, Customer Service, Entrepreneurship, Finance, Hospitality, LIfe-style, Observation(s), Small Business, Training and Development | Leave a comment

What makes a business?

Recently, I was driven around where I was afforded the opportunity to look around and relax. Something that can’t be done when you’re doing the driving.  As we went around there were somethings I noticed about all the places that … Continue reading

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