Good manners can help with great service – a case study

Managers, are you hiring just to say that a vacancy is filled or do you really consider what your establishment wants to portray to the public that you serve? The reason this needs to be asked is that there are just too many complaints about the lack of customer service. Sadly, it is backed by evidence seen all too readily within a variety of establishments. Many who are responsible for serving are confusing service and servitude, friendliness and familiarity are also gone to another level given Read more [...]
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Workplace Entitlement

Annually, in some society, there's always the discussion on entitlement in the workplace. Unions, Management, Staff, and the Public all have their varying opinions. The thing is, it seems like everyone has more say than the actual stakeholders. In some circles, seemingly obsolete methods and practices of negotiation continually arise. The cycle seems to be such that everyone identifies with their point of view and lock into it at the exclusion of everyone else and at the end of the day no one Read more [...]
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Hurray for the second chance!

If you've been in business long enough or if you've ever attended a sales seminar; you would have heard you never get a second chance to make a good first impression. It is something that participants have swallowed hook line and sinker, and few have taken the time to prove. Yet the saying is regurgitated to teams of new and existing members on a global scale. I err on the side of being one of those people who like to prove things. If you have been in business long enough, you would have made Read more [...]
Posted in Business, Caribbean, Customer Service, Entrepreneurship, Marketing, Observation(s), Operations, Small Business, Training and Development | Leave a comment

Are cluster businesses the emerging business model in small economies?

Businesses have evolved over the past 20 years at an alarming rate. There has been massive growth, then downsizing, then retooling, and new the renewed, revised, and evolving entrepreneurship. Business has been changing at such a rate that there are hardly any observers left to adequately identify the changes. Sure there are a lot more people educated about business, but they are spending their time working in their businesses rather than on them. The environment is changing so fast that by Read more [...]
Posted in Barbados, Business, business@islandtime, Caribbean, Entrepreneurship, Observation(s), Operations | Leave a comment

Economy suffers from a shortage of safe assets

Amid challenges of a performance decline of its economic viability, Barbados must ask itself some serious questions. This article should help with formulating some of these questions since it says specifically what safe assets are, why they are needed and their importance of making changes if we are to turn around the economic free fall. https://www.ft.com/content/0af05aba-8f5c-11df-ac5d-00144feab49a I have always said that a jet ski can turn around faster than the titanic. This being said, Read more [...]
Posted in Business, business@islandtime, Entrepreneurship, Human resources management, LIfe-style, Motivation | Leave a comment

Worlds apart

Have you ever interacted with a business/organization that the experience was absolutely terrible yet while you were waiting you saw their mission statement on the wall in the foyer that made you wonder if it was the same entity? The next question that comes to mind is if you are guilty of this conflicting image emanating from your organization? Think about the improvements that you can make to enhance the experience of those who interact with you. Read more [...]
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Caribbean Tourism – Are we business ready?

Just today I was doing some work on the computer when a post came in from a friend. It showed a rough day at work; to say they're picturesque is an understatement. However they got me thinking. During that process I flipped the script of the problems the media sees happening with in the USA and looked for the opportunities. I realized that based on the suggestions within the news that the Caribbean's tourism can benefit significantly if the plans are well executed. Without casting any blame Read more [...]
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What’s in a Business Name!

What's in a business name. Today I'm not looking at the marketability of the name, but the thinking behind it. There are some people who name their businesses after family members and relatives. Some may think this to be noble; that is until the actual functionality is observed. There are people who name their businesses after their parents, they then do their parents' names a great dis-service in that rather than honoring the legacy their parents may have developed over their life time, they Read more [...]
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Internet, E-commerce & Hosting Statistics for 2016

http://www.iblogzone.com/2016/12/internet-e-commerce-hosting-statistics-for-2016.html Considering your online marketing just got a "little" easier. Internet statistics are available, but how is that applicable to you? The numbers are vast and your business is small, so how does that translate? As you read the information, how can you use it to advance your marketing? All worthy questions as you read through, and necessary for you to maintain perspective. Take a look and see for yourselves.   Read more [...]
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United’s carry-on baggage ban show airlines and customers don’t agree – Business Insider

When I saw this article, I got to thinking if this happened to us in the Caribbean what impact would it have on the business traveler. This would severely hamper the speed at which we could conduct business.

Take a look at the article yourselves via the following link:

http://www.businessinsider.com/united-airlines-carry-on-baggage-ban-customer-communication-problem-2016-11

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